FAQ
Why is importing slow?
Imports run through a queue now, with rate limiting on top. This keeps things fair so everyone can use the bot without it grinding to a halt as it gets busier.
The short version is that there is probably someone ahead of you in line. Your import will start as soon as it is your turn.
Do I have to wait around for my import to finish?
Nope. You can leave the page and come back later, and your import will complete on its own.
Exporting is quick, so why is importing not?
Exporting is a pretty light job. Importing is a lot harder on the systems the bot runs on. As Emotely has grown, we ran into the limits of the ZIP format, which is why imports need the queue and rate limiting to stay reliable.
Does the queue mean there is a limit or a paywall now?
No. Emotely is still 100% free and always will be. The queue is only there to keep things running smoothly for everyone.
Why did only some of my emotes or stickers import?
Discord limits how many emotes and stickers a server can hold, and the limit depends on the server's boost level. Stickers are capped at 5, 15, 30, or 60. Once a server is full, Discord will not let the bot add any more.
If you hit the cap, you can free up some slots or boost the server, then run the import again.
Why won't my sticker copy or import?
Discord only lets bots re-upload PNG, APNG, and GIF stickers. Lottie (vector) stickers can't be copied by any bot, which is a Discord limitation and not something I can work around.
How does /sticker copy work?
Discord does not give bots a way to pick a sticker from inside a slash command. So after you run /sticker copy, the bot asks you to send the sticker in the chat, and it copies that one into your server.
The bot says it is missing permissions
Emotely checks its permissions before it runs a command. If something is missing, it replies with a re-invite link. Using that link to add the bot again with the right permissions fixes it, and you do not need to kick it first.
You will also need permission to manage emotes and stickers in the server (Manage Expressions) to use the commands that change things.
What kind of ZIP can I import?
The safest option is a ZIP made by Emotely's own export command. Export a server with /emote export or /sticker export, then bring that ZIP into another server with the matching import command.
My import seems stuck. What should I do?
Give it a little while first, since a long queue can take some time. If it still has not finished after you come back, report an issue and pick the Import / Export category so I can take a look.